01744 817074      07917 795687      thattoheathplaydays@outlook.com

Nutgrove Community Centre, 2 Govett Road, St. Helens WA9 5NH

Frequently Asked Questions

We have put together a list of the most frequently asked questions asked of us by parents; we hope you find these useful. If you have any further questions, please do not hesitate to ask. 


If you would like to register your child with us, please contact us on 07917795687 and we will arrange this process.

We will invite you and your child to a stay and play session, during this session you will be required to fill in registration forms and an all About Me Booklet. We will then organise several settling in sessions for your child to become familiar with the staff and the environment.

If your child is attending a full day or afternoon session you will need to bring your child’s Nappies/wipes/cream and a spare item of clothes; these can be kept in your child’s bag on their allocated peg. Please ensure that your child’s clothes and belongings are clearly labelled with their name.

Fresh water is provided throughout the day and milk is also provided during snack times. We provide children with nutritious snack in the morning and the afternoon. We offer our children a healthy packed lunch for £2.00 or you can choose to bring your own. We cater for individual needs and special dietary requirements for all of our children. All our staff hold a current food safety certificate.

Yes, a key person is the member of staff that will support your child’s development and learning, work closely with yourselves as parents/carers and ensure your child’s welfare and emotional needs are being met.  They will ensure that the child has a sense of security within the setting and build a strong and trusting relationship with them.  They will be the key bridge in supporting links from nursery to home. You will be informed of your child’s key person once your child has settled with us and they have developed a relationship with the staff.

Your child will enjoy a variety of activities that will support learning and development across the 7 areas of the Early years curriculum. These may include things such as sensory play, including shaving foam, sand, water, corn flour, mathematical activities and games, stories and story making, creative activities such as play dough, model making, construction, role-play with small world figures and dolls, dressing up, using technology, exploring the outdoor environment, physical activities, learning about various cultures etc. We will also take your children on trips and outings to explore the local community.

During handover at home time, your child’s Keyperson will let you know what we have enjoyed doing today. We also use an app called Capture; you will be invited to register for this during your child’s induction period. We will upload observations of your child, linking to the seven areas of learning and a developmental assessment 3 times a year. We also hold regular parent consultations throughout the year where you are invited into the nursery to discuss your child’s development.


We require you to let us know whether your child will not be attending their usual session at nursery. Please do this by contacting the nursery directly and let us know why your child will be absent. Your child’s attendance will be recorded on our system for monitoring purposes.

Please let the nursery know if your child will not be attending nursery. Full fees will still be required if your child does not attend due to holiday/sickness

If your child has sickness or diarrhoea then they must not attend nursery until 48 hours after the last symptom has occurred. If your child develops a temperature at nursery, we will call you for verbal consent before we administer a dose of Calpol. If your child’s condition does not improve, we will call you to collect your child as soon as possible.

If your child requires medication during the day, you will need to inform staff when you drop your child off. You will be required to fill in a medication form and sign it before you leave, telling us the name of the medication, the reason for the medication, dosage, and what times your child requires it. On collection, you will be required to sign the medication form. Children on long term medication such as inhalers or allergy medicine will be required to leave medicine at nursery and complete a health plan with their keyperson. We will review any health care plans regularly by asking you to provide us with information from the GP or Nurse, to ensure we are following the correct guidelines in administering the medication to your child.

If you are unable to collect your child from nursery, you will need to inform the nursery of who will be collecting. Whilst registering your child, you will be asked to include named emergency contact details, who are able to collect your child along with a password.  If the person collecting has never been before, we will require a full name, photographic identification, and a password.  If someone comes to collect your child and the nursery is unaware of who they are, we will call you straight away to confirm the above details.  You will be required to keep us up to date with your contact details and phone numbers.

All our policies are available on request, they are kept in the nursery entrance.

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